You get under the key with your needlenose pliers, close down over the lever, and very gently angle up with the handles, but don't use too much force or you'll break the key. It may also help to have a small rag or towel wrapped around the bottom of the key so you can get a little more of an upward pull, plus it will give you a cushion between the pliers and the key. But remember, gentle is the word here. And, yes, I am starting to learn how to check my inbox and some other things. Think Paddington Bear in London. I'm still learning to get around--even if I have to stand on my right foot while carrying a dog down an escalator (I love that movie!! I think I'll watch it again.).