You must still have them backwards.  The active spool pulls fresh  ribbon from the inactive spool, it doesn't push ribbon through or release fresh ribbon.  Try this...  Take both ribbons directly out and set them on the table exactly as they were in the machine.  Now, still keeping them with the tops on top, and the bottoms on bottom, turn them completely 180 degrees so that the one that was on the left is now on the right, and vice versa. The ribbon will be coming from the other side of the spools now (I.g. If it was coming from the back. It will now be coming from the front). Put them in the machine just like that and see if it works. Hope that makes sense.

Oh, and I'm sorry if im telling you something you've already tried.  Its just that what you are describing means the ribbon just has to be in backwards.  I can't think of any other explanation (of course, that doesn't mean there isn't another explanation, just that I can't think of one).  And, my advice would be to not worry about red and black being in the right place right now. Let's just get the ribbon going through properly first.

Last edited by Spazmelda (18-5-2015 20:03:09)